Privacy Policy

Last updated: March 2026

GlamTouch Beauty Studio Pty Ltd (ABN registered in New South Wales, Australia) operates the website glamtouch.pro and provides professional beauty services including lash extensions, lash lifts, brow treatments and cosmetic tattooing. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking an appointment or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with GlamTouch, we may collect the following personal information directly from you:

  • Identity details — your full name, date of birth and gender
  • Contact details — email address, phone number and postal address
  • Appointment details — preferred dates, times, service selections, stylist preferences and booking history
  • Health and sensitivity information — details about allergies, skin sensitivities or medical conditions relevant to lash, brow or cosmetic tattoo treatments (collected via our consultation forms)
  • Payment information — credit or debit card details processed securely through our third-party payment provider at the time of transaction
  • Communication records — messages, emails or notes exchanged between you and our team
  • Feedback and reviews — testimonials, ratings or comments you choose to provide about our services

1.2 Information Collected Automatically

When you visit our website, certain technical data is collected automatically through cookies and similar technologies:

  • IP address and approximate geographic location
  • Browser type, version and operating system
  • Pages visited, time spent on each page and navigation paths
  • Referring website or search engine query that led you to our site
  • Device type and screen resolution

1.3 Information from Third Parties

In some cases, we may receive information about you from third-party platforms, such as online booking systems, social media channels (when you interact with our pages) or review platforms where you have left feedback about our services.

2. How We Use Your Information

We collect and use your personal information only for purposes that are reasonably necessary for our business operations and to provide you with the best possible salon experience. Specifically, we use your information to:

  • Process and manage bookings — schedule your appointments, send confirmations and reminders, and manage cancellations or rescheduling requests
  • Deliver our services safely — review your health and sensitivity information before performing lash extensions, lash lifts, brow laminations, tinting or cosmetic tattoo procedures to ensure your safety and comfort
  • Communicate with you — respond to your enquiries, provide aftercare instructions, notify you of appointment changes and send follow-up messages regarding your treatments
  • Process payments — facilitate secure payment transactions for services rendered
  • Improve our services — analyse booking patterns, client preferences and feedback to refine our service offerings, staff training and overall client experience
  • Marketing and promotions — with your consent, send you information about new treatments, seasonal offers, loyalty rewards and salon news via email or SMS
  • Comply with legal obligations — meet our obligations under Australian law, including tax reporting, workplace health and safety requirements and any applicable cosmetic treatment regulations
  • Maintain website functionality — ensure our website operates correctly, monitor for security threats and improve site performance and usability

3. Data Sharing and Disclosure

3.1 We Do Not Sell Your Data

GlamTouch will never sell, rent or trade your personal information to third parties for their marketing or commercial purposes. Your trust is fundamental to our business, and we treat your data with the highest level of respect.

3.2 Limited Sharing with Service Providers

We may share your information with a limited number of trusted third-party service providers who assist us in operating our business. These include:

  • Payment processors — to securely process credit card and other payment transactions on our behalf
  • Booking and scheduling platforms — to manage appointment bookings and send automated reminders
  • Email and SMS service providers — to deliver appointment confirmations, reminders and, where you have opted in, marketing communications
  • Website hosting and analytics providers — to host our website and help us understand how visitors interact with it
  • Cloud storage providers — to securely store client records and business data

All third-party service providers are contractually obligated to handle your data securely and only for the purposes we have specified. We take reasonable steps to ensure they comply with the Australian Privacy Principles or equivalent privacy standards.

3.3 Legal Requirements

We may disclose your personal information if required to do so by law, regulation or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognise your browser, remember your preferences and understand how you navigate our site.

4.2 Types of Cookies We Use

  • Essential cookies — required for the basic functioning of our website, such as maintaining your session while you browse or complete a booking form. These cannot be disabled.
  • Analytics cookies — help us understand visitor behaviour, including which pages are visited most frequently and how users move through the site. We use this data in aggregate to improve our website. We may use tools such as Google Analytics for this purpose.
  • Functional cookies — remember choices you make (such as your preferred location or language) to provide a more personalised experience.
  • Marketing cookies — used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website, including the ability to book appointments online. For more information on managing cookies, consult your browser's help documentation.

5. Data Security

We take the security of your personal information seriously and implement a range of measures to protect it from unauthorised access, misuse, loss, alteration or disclosure. These measures include:

  • Encryption of data transmitted between your browser and our website using SSL/TLS protocols
  • Secure storage of client records in access-controlled systems with regular backups
  • Restriction of access to personal information to authorised staff members who require it to perform their duties
  • Regular review and updating of our security practices in line with industry standards
  • Use of reputable, PCI-DSS compliant payment processors for all financial transactions — we do not store your full credit card details on our systems
  • Staff training on privacy obligations and data handling procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your data.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Client records and booking history — retained for up to seven years after your last appointment to comply with Australian tax and business record-keeping requirements, and to provide continuity of service should you return
  • Health and sensitivity information — retained for the duration of your active client relationship and for a reasonable period thereafter, in accordance with health record obligations
  • Marketing preferences — retained until you withdraw your consent or unsubscribe from our communications
  • Website analytics data — retained in anonymised or aggregated form and not linked to individual identities

When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

7. Your Rights

Under the Australian Privacy Principles, you have several rights regarding your personal information:

  • Right of access — you may request a copy of the personal information we hold about you. We will respond to your request within a reasonable timeframe, usually within 30 days.
  • Right of correction — if you believe any of the personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it. We will take reasonable steps to update our records promptly.
  • Right of deletion — you may request that we delete your personal information, subject to any legal obligations that require us to retain certain records. Where deletion is not possible, we will explain the reasons why.
  • Right to withdraw consent — where we rely on your consent to process your data (such as for marketing communications), you may withdraw that consent at any time. You can unsubscribe from marketing emails using the link provided in each message, or contact us directly.
  • Right to complain — if you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We may need to verify your identity before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, review sites or partner businesses. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit before providing them with your personal information.

9. Children's Privacy

Our services are generally intended for individuals aged 16 and over. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. If you believe we have inadvertently collected information from a child under 16, please contact us immediately so that we can take appropriate steps to remove the data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or industry standards. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

  • Business name: GlamTouch Beauty Studio Pty Ltd
  • Address: Suite 3, 280 Pacific Hwy, Crows Nest NSW 2065, Australia
  • Email: [email protected]

We will endeavour to respond to all privacy-related enquiries within 14 business days.